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You may find the answer you are looking for in the frequently asked questions. Take a look down here...
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IF YOUR FIRST QUESTION IS: IS A USED PHONE RELIABLE? THE ANSWER IS YES WITH A CAPITAL "Y"!

At Top notch, every device we offer you is inspected under a microscope by our certified technicians. From the microphone to the Bluetooth connection to the gyroscope (even if you don't know what it is... never mind), each device is tested and validated on more than 30 checkpoints. And let's face it, giving life back to a phone is good for the environment!

Phone purchase

For online purchases, we accept payment via Affirm and credit cards (Visa, Mastercard, Amex). Otherwise, we also have the usual payment methods like Apple pay and Google pay.

Yes, but no. In fact, we don't impose a financing plan on you like a car dealership might. Instead, we've decided to work with Affirm, a platform that helps make the buying experience easier for Canadians. Visit their webpage and see how you can get financing to make a purchase from us.

At top notch, you'll get a 100% functional device after a rigorous professional verification process. We are so confident of the quality of our phones that we give you a 6-month warranty on parts and labor, whatever condition categories you choose at the time of purchase.

The only types of incidents covered are those that occurred while the device was in our hands: parts and labor. In other words, we don't cover physical damage once the device is yours. Like: you drop your device while on a ride at La Ronde... unfortunately, this is not covered.

Our evaluation criteria are based on a rigorous professional inspection process that allows us to accurately determine the condition of the unit. When it is not new, it is: Like new, Very good or Good.

Also, the condition categories are based only on the aesthetics of the phone. So no matter what condition it is, your phone will work like a new one. Get more information on our evaluation criteria by discovering our Condition Categories.

Absolutely! You can bring your own phone and we'll take care of the mobile plan for you. Give us a call for more information: 1 844 512 2444.

30 days. Our plans automatically renew every month. You are free to stop it at any time or to modify it monthly.

Yes, your number is your property. And you can also get a new one, it's up to you!

Payment & shipping

For online purchases, we accept payment via Affirm and credit cards (Visa, Mastercard).

Yes, but no. The truth is, we don't force a financing plan on you the way a used tank dealer might. Instead, we've decided to collaborate with Affirm, a platform that helps make the buying experience easier for Canadians. Visit their web page and learn how you can get financing to buy from us.

All risks are automatically transferred to the Purolator carrier when the package is handed over. If it makes you feel any better, there's the option of delivery with signature on receipt.

Order processing averages one day after order confirmation. Top notch's carrier is Purolator and their express delivery time to Quebec is 1-2 business days.

Yes, when you checkout, you can select the "Collect" option. Please note that pickup is at our partner store, Oups.ca located at 4823, boulevard de l'OrmiÚre Québec (Qc) G1P 1K6. Opening hours are Monday to Friday, 9:30 a.m. to 5:00 p.m.

For now, we offer delivery in Canada.

Warranty & returns

Chez Top notch, tu obtiendras un appareil 100 % fonctionnel suite Ă  un rigoureux processus de vĂ©rification professionnel. On est tellement certain de la qualitĂ© de nos tĂ©lĂ©phones qu’on te donne une garantie de 6 mois sur les piĂšces et la main-d'Ɠuvre, peu importe son grade lors de l’achat. Il est Ă©galement possible d’ajouter 6 mois ou 1 an supplĂ©mentaires Ă  la garantie de base.

The only types of incidents covered are those that occurred while the device was in our hands: parts and labor. In other words, we don't cover physical breakage once the device belongs to you. Like: you drop your device during a ride at La Ronde... unfortunately, that's not guaranteed.

You have 15 days after receiving your new phone to make a return.

  1. Reset your phone.
  2. Fill out the returns form and select the order you wish to return.
  3. Once your return request has been accepted, you'll receive a return label by e-mail. All you have to do is print it out and stick it on the box. We recommend that you use the same packaging you used when you received your phone, and that you wrap it well to protect it properly.
  4. Find a Purolator shipping point and drop off your package.
  5. To obtain your refund, be sure to return the phone in its original condition and pack it carefully to avoid any damage during the return.

Mobile plans

Absolutely! We offer Bring Your Own Device plans. So you can arrive at our place with your cell and we'll take care of your package. Email us: hello@shoptopnotch.ca

30 days. Our packages automatically renew each month. Free to stop at any time or change monthly.

We are an authorized Bell dealer.

We offer completely customized packages, so you can call our consultant to get a price based on your needs: 1-844-512-2444. If you prefer us to contact you, you can fill in our form directly on our Forfaits.

Other

We don't buy back phones, but our partner does: Oups.ca

We're a Quebec e-commerce company, so we're mostly online. We offer free express delivery in Canada or the option to pick up your order at our partner's location in Quebec City.

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hello@shoptopnotch.ca