You have any questions? It's over here!
You may find the answer you are looking for in the frequently asked questions. Take a look down here...


At Top notch, every device we offer you is inspected under a microscope by our certified technicians. From the microphone to the Bluetooth connection to the gyroscope (even if you don't know what it is... never mind), each device is tested and validated on more than 30 checkpoints. And let's face it, giving life back to a phone is good for the environment!

For online purchases, we accept payment via Affirm and credit cards (Visa, Mastercard, Amex). Otherwise, we also have the usual payment methods like Apple pay and Google pay.

Yes, but no. In fact, we don't impose a financing plan on you like a car dealership might. Instead, we've decided to work with Affirm, a platform that helps make the buying experience easier for Canadians. Visit their webpage and see how you can get financing to make a purchase from us.

At top notch, you'll get a 100% functional device after a rigorous professional verification process. We are so confident of the quality of our phones that we give you a 6-month warranty on parts and labor, whatever condition categories you choose at the time of purchase.

The only types of incidents covered are those that occurred while the device was in our hands: parts and labor. In other words, we don't cover physical damage once the device is yours. Like: you drop your device while on a ride at La Ronde... unfortunately, this is not covered.

Our evaluation criteria are based on a rigorous professional inspection process that allows us to accurately determine the condition of the unit. When it is not new, it is: Like new, Very good or Good.

Also, the condition categories are based only on the aesthetics of the phone. So no matter what condition it is, your phone will work like a new one. Get more information on our evaluation criteria by discovering our Condition Categories.

Absolutely! You can bring your own phone and we'll take care of the mobile plan for you. Give us a call for more information: 1 844 512 2444.

30 days. Our plans automatically renew every month. You are free to stop it at any time or to modify it monthly.

Yes, your number is your property. And you can also get a new one, it's up to you!

It is a phone that is ready to be used with all service providers. All that's left is to choose your plan. Contact us to get one that suits you.

Yes, it depends on the plan you have with your service provider, or the SIM card installed in your phone.

No! If we were to be unlucky enough to find ourselves with a stolen device, the IMEI of the phone would be inaccessible to us. All our devices are certified and unlocked.

Didn't find the answer to your question?
Contact us by writing to